One of the things that has always surprised me about how hospitals and other medical facilities behave is how they put a lot of weight on patient satisfaction. Don’t get me wrong, patient satisfaction is important because medicine is a business at the end of the day (here in the United States). However, patient satisfaction should not be the most important thing in rating the level of medical care they received. This is especially true in urgent and emergency care settings where patients only encounter a provider once or twice in their multiple visits. For patients to be satisfied, I believe that they need to have a personal relationship with their provider. When they don’t, one or two bad interactions can just ruin the whole thing.
And don’t get me started on patients who walk in demanding antibiotics for inexistent infections, painkillers for psychological pain, or erectile dysfunction medicine when they’re healthy and in their 20s.
So here’s a good article on why patient satisfaction is, well, problematic:
“The Mask Your Doctor Hides Behind” at The Daily Beast
René F. Najera, DrPH
I'm a Doctor of Public Health, having studied at the Johns Hopkins University Bloomberg School of Public Health.
All opinions are my own and in no way represent anyone else or any of the organizations for which I work.
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